Changing or cancelling plans
Cancellations and refunds
Want to change your plans or ask about a payment? The answer depends on whether you have only expressed interest, arranged a group activity or paid for a round.
You have expressed interest
Expressing interest in a future round is free and does not reserve a place. It does not commit you to taking part. If you no longer wish to be contacted about your enquiry, let us know through the contact form or using the contact details on this website.
You are arranging a group activity
Contact us as soon as possible if you want to change an agreed date, the number of participants or the venue. You will receive the terms for changes, cancellations and any charges before you book. Sending an initial group enquiry does not make a booking.
You have paid for a round
Have you already paid for a game that cannot go ahead or has been interrupted? Or do you want to cancel after paying? Contact the game supervisor or LightningWars. Tell us which game and payment are involved. You will receive the terms for these situations before paying. Your request will be handled in line with those terms and your legal rights.
A problem on the day
Speak to the game supervisor at the venue. Explain which game or payment you mean. If there is an equipment fault or an unsafe situation, follow the game supervisor’s instructions first; do not keep playing to finish the game.
You can use this website to ask a question or express interest. Doing so does not reserve a place, make a booking or make a payment. If you have a question about an existing arrangement or payment, contact LightningWars.